Privacy Policy

At Lumina Car Mods, located at 157 Westgarth Street, Melbourne, Victoria, 3070, AU, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how our online platform collects, uses, discloses, and protects the information you provide when using our services. Our services include engine tuning, suspension upgrades, exhaust systems, ECU remapping, performance parts installation, and aesthetic modifications, and our website is designed to showcase these services and attract new clientele.

Information We Collect

We collect various types of information to provide and improve our services to you.

• Personal Identification Information: This includes your name, email address, phone number, and physical address when you contact us for inquiries, request a quote, or book our services.
• Vehicle Information: Details about your vehicle, such as make, model, year, and specific modifications you are interested in, are collected to provide accurate service recommendations and pricing.
• Communication Data: Records of your correspondence with us, including emails and phone calls, are kept to address your inquiries and improve customer support.
• Technical Data: Our site may automatically collect information about how you access and use our website, including your IP address, browser type, operating system, referral source, pages viewed, and the path you take through our online platform. This helps us understand user behavior and improve our website's functionality.

How We Use Your Information

The information we collect is used for various purposes related to providing and improving our car modification services:

• To Provide Services: To process your requests, provide quotes, schedule appointments for engine tuning, suspension upgrades, exhaust systems, ECU remapping, performance parts installation, and aesthetic modifications.
• To Communicate with You: To respond to your inquiries, send you updates about your service appointments, provide information about our services, and address any concerns you may have.
• For Marketing and Promotion: With your consent, we may use your information to send you promotional materials, newsletters, or information about new services and special offers that may be of interest to you. You can opt-out of these communications at any time.
• To Improve Our Services: We analyze usage data to understand how our website is used and to enhance its functionality, user experience, and the effectiveness of our service offerings.
• For Legal Compliance: To comply with applicable laws, regulations, and legal processes, and to protect the rights, property, or safety of Lumina Car Mods, our customers, or others.

Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal identification information to outside parties. We may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided that these parties agree to keep this information confidential and comply with data protection laws. These services may include website hosting, analytics, and CRM systems.
• Legal Requirements: We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include, but are not limited to, data encryption, secure servers, and access controls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Data Protection Rights (GDPR)

Under the General Data Protection Regulation (GDPR) and other applicable privacy laws, you have certain rights concerning your personal information:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided at the end of this policy.

Cookies

Our online platform uses "cookies" to enhance your experience. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly.

Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, the practices of our site, or your dealings with our online platform, please contact us at: